ji96 Privacy Policy

1. Who We Are

ji96 operates the online gaming platform accessible at https://ji96.app and all associated subdomains and mobile-optimised versions thereof (collectively, the "Platform"). References to "ji96," "we," "us," or "our" in this Privacy Policy refer to the operator of the ji96 Platform. This Privacy Policy applies to all persons who access, register on, or otherwise interact with the Platform ("Players," "you," "your").

ji96 acts as the data controller with respect to personal data collected through the Platform, meaning we determine the purposes and means by which your personal data is processed. This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines (the "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

2. Personal Data We Collect

ji96 collects only personal data that is adequate, relevant, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:

ji96 does not collect sensitive personal information (as defined under the DPA) beyond what is strictly required for KYC and AML compliance purposes.

3. How We Collect Your Data

ji96 collects personal data through the following channels:

• Direct collection: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the Platform.
• Third-party sources: Identity and address verification data received from KYC/AML service providers; payment verification data from payment processors such as GCash, Maya, BPI, BDO, and Metrobank; fraud prevention data from security partners.

4. Why We Process Your Personal Data

ji96 processes your personal data for the following specific and legitimate purposes:

• Establishing, maintaining, and closing your ji96 Account, including identity and age verification to confirm you are at least 21 years of age.
• Processing deposits, withdrawals, and transaction reversals in Philippine Peso via your chosen payment method.
• Complying with Philippine Anti-Money Laundering Act (AMLA) obligations, including transaction monitoring and suspicious transaction reporting where required.
• Delivering personalised game recommendations, promotional offers, and platform notifications relevant to your usage patterns.
• Operating responsible gaming tools including deposit limit monitoring, session tracking, and self-exclusion enforcement.
• Detecting, investigating, and preventing fraudulent activity, cheating, collusion, and unauthorised access.
• Resolving customer support enquiries, disputes, and complaints.
• Improving Platform performance, user experience, and game library through aggregated analytics.
• Meeting any other legal obligations imposed by Philippine regulatory authorities including PAGCOR and the NPC.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, ji96 processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to fulfil the terms of the Player account agreement, including payment processing and game delivery.
• Legal obligation: Processing required to comply with Philippine law, including KYC/AML obligations under AMLA, PAGCOR regulatory requirements, and NPC directives.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Where processing is based on consent (e.g., optional marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

6.1 Third-Party Service Providers

ji96 shares personal data with carefully selected third-party processors who provide services essential to Platform operations, including: payment processors (GCash, Maya, BPI, BDO, Metrobank, Coins.ph), identity verification and KYC providers, game studio partners for live dealer and RNG games, cloud hosting and infrastructure providers, and fraud detection and cybersecurity services. All third-party processors are contractually bound to process personal data only on ji96's instructions and in accordance with applicable data protection law.

6.2 Regulatory Disclosure

ji96 will disclose personal data to Philippine regulatory authorities — including PAGCOR, the Anti-Money Laundering Council (AMLC), the NPC, law enforcement agencies, and courts — when required to do so by law, court order, or valid regulatory directive. ji96 will notify affected Players of such disclosures where legally permitted to do so.

6.3 No Sale of Personal Data

ji96 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Period.

7. Cookies & Tracking Technologies

ji96 uses cookies and similar technologies to ensure the Platform functions correctly, to maintain session security, and to understand how Players use the service. The types of cookies deployed include:

• Strictly necessary cookies: Required for login session management, security tokens, and basic Platform functionality. These cannot be disabled without impairing Platform operation.
• Analytics cookies: Collect aggregated, anonymised data about how pages are used to help ji96 improve Platform performance and navigation.
• Preference cookies: Store user preferences such as language settings and responsible gaming tool configurations.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the Platform. ji96 does not use third-party advertising cookies or cross-site tracking technologies.

8. Data Retention

ji96 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine financial regulations.
• Support communications: Retained for three (3) years following resolution to enable dispute handling and service quality monitoring.
• Technical and usage logs: Typically retained for twelve (12) months, unless required longer for active fraud investigations or legal proceedings.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with ji96's data disposal procedures.

9. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you hold the following rights with respect to your personal data held by ji96:

• Right to be informed: You have the right to know whether ji96 holds personal data about you and how it is being used — which this Privacy Policy addresses.
• Right of access: You may request a copy of the personal data ji96 holds about you, including information on how it has been processed.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. Many details can be updated directly within your Account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ji96's legal retention obligations.
• Right to object: You may object to processing based on legitimate interests, particularly for direct marketing purposes.
• Right to data portability: Where processing is based on consent or contract, you may request your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe ji96 has processed your data in violation of the DPA.

To exercise any of the above rights, contact ji96's Data Protection Officer via the support channels listed in Section 14 of this Policy. ji96 will respond to verified requests within the timeframes prescribed by the DPA and NPC regulations.

10. Data Security

ji96 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and the ji96 Platform.
• Encryption at rest for sensitive personal and financial data stored on ji96 servers.
• Two-factor authentication (2FA) available and strongly recommended for all Player accounts.
• Access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Continuous security monitoring and intrusion detection systems.
• Regular security audits and vulnerability assessments of Platform infrastructure.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, ji96 will notify affected Players and the NPC in accordance with the timelines and procedures prescribed under the DPA and NPC Circular No. 16-03.

11. Children's Privacy

The ji96 Platform is strictly for individuals aged 21 years and above. ji96 does not knowingly collect personal data from persons under 21 years of age. All Account registrations undergo age verification as part of the KYC process. If ji96 becomes aware that personal data has been collected from a person below the minimum age, the Account will be immediately closed and all associated data deleted in accordance with applicable regulatory requirements. If you believe a minor has created an Account on ji96, please contact support immediately.

12. International Data Transfers

Where ji96 transfers personal data to third-party service providers or game studio partners located outside the Philippines, such transfers are carried out subject to appropriate safeguards, including contractual data processing agreements that impose data protection obligations equivalent to those required under the Philippine DPA. ji96 will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate protective measures and, where required, obtaining NPC authorisation.

13. Changes to This Privacy Policy

ji96 may update this Privacy Policy from time to time to reflect changes in our data processing practices, operational requirements, or applicable law. Material changes will be notified to registered Players via the mobile number or email address on file, and by a prominent notice on the Platform, with a minimum of seven (7) days' advance notice where practicable. The "Last Updated" date at the top of this Policy will be revised accordingly. Continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Privacy Policy.

14. Contact Us & Data Protection Officer

For any privacy-related enquiries, data subject rights requests, or concerns regarding ji96's data processing practices, you may contact ji96 through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the ji96 Platform
• Messenger / Viber: Available 24/7 — contact details accessible via the Platform

For formal data subject rights requests, please include your full name, registered mobile number, and a description of the right you wish to exercise. ji96 may need to verify your identity before processing the request to protect against unauthorised access to another person's data. You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with ji96's response to your privacy concern.